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As a professional kiosk manufacturer from China, Lean Kiosk Systems not only provides the high-quality kiosk, but also offer good warranty and comprehensive after-sales services includes to establish the 24/7 after-sales services technical support.
Providing 24/7 technical support from Lean Kiosk Systems involves several key components to ensure our customers have a seamless experience with our products. Here are some essential aspects to consider:
1. Support Channels:
o Phone Support: A dedicated helpline available round the clock: 400-879-1755
o Email Support: Prompt responses to customer queries.
o Live Chat: Instant support through our website or a support portal.
o Remote Assistance: Technicians can remotely access kiosks to diagnose and fix issues.
2. Knowledge Base and FAQs:
o An online repository of articles, guides, and frequently asked questions to help our customers troubleshoot common problems themselves.
3. Technical Support Team:
o Training: Ensure that support staff are well-trained and knowledgeable about the products.
o Shift Scheduling: Implement a rotating shift schedule to provide continuous support.
o Escalation Protocols: Clear procedures for escalating complex issues to higher-level technicians or engineers.
4. Monitoring and Maintenance:
o Proactive Monitoring: Use monitoring tools to track kiosk performance and detect issues based on when the customers have any request for the remote-control support.
o Regular Maintenance: Schedule regular maintenance to keep kiosks in optimal condition.
5. Service Level Agreements (SLAs):
o Define clear SLAs for response and resolution times to manage customer expectations and ensure accountability.
6. Spare Parts and Repair Services:
o Inventory Management: Keep a stock of essential spare parts for quick replacements.
o On-site Repairs: Offer on-site repair services for issues that cannot be resolved remotely, based on customer’s demands.
7. Customer Feedback:
o Collect feedback from customers to continuously improve our support services and address any recurring issues.
Implementing these elements will help ensure that our company provides reliable and effective 24/7 technical support.
Address: No. 99-15, Fuan intelligent manufacturing Industrial Park, Dayang Road, Fuhai Street, Baoan District, Shenzhen, China
