hotel kiosk software

1. Check-in&2.Check-out

--Self-Service Check-in:

Kiosk Integration: Integration with self-service kiosks where guests can complete the check-in process independently.

Mobile Check-in: Ability for guests to check in using a mobile app, bypassing the front desk altogether.

--Reservation Management:

Displaying reservation details, including room type, duration of stay, and any special requests or preferences.

--Identification and Verification:

Capturing and verifying guest identification, such as ID cards or passports, for legal and security purposes.

--Room Selection and Upgrades:

Displaying available rooms and allowing guests to select their preferred room based on availability and preferences.

Offering options for room upgrades and additional services (e.g., breakfast, late checkout).

--Key Issuance:

Generating and dispensing room keys or access cards directly through the check-in software or kiosk.

--Payment and Billing:

Secure processing of payments for room charges, upgrades, and incidentals.

Providing electronic receipts and invoices to guests.

--Agreement Signing:

Digital signing of registration cards or terms of stay agreements.

--Language and Accessibility:

Support for multiple languages to accommodate international guests.

Accessibility features for guests with disabilities, such as audio instructions and screen reader compatibility.

--Operational Features:

2.Integration with Property Management System (PMS):

Seamless integration with the hotel's PMS to update guest information, room availability, and booking details in real-time.

--Real-Time Updates:

Updating room status (clean, dirty, inspected) and availability across all hotel systems once check-in is complete.

--Guest Communication:

Sending automated notifications and confirmations to guests via email or SMS upon successful check-in.

--Security and Compliance:

Secure handling of guest data and payment information in compliance with data protection regulations (e.g., GDPR, PCI-DSS).

--Analytics and Reporting:

Generating reports on check-in statistics, occupancy rates, and guest demographics to inform business decisions.

--Support and Maintenance:

Providing technical support and troubleshooting assistance for guests and staff using the check-in software.

Regular maintenance and updates to ensure system reliability and security.

2. Room Selection and Upgrades

--Hotel Management Software:

Opera PMS (Property Management System): A comprehensive software solution used by hotels for managing reservations, room assignments, and upgrades.

RoomKeyPMS: Another PMS that facilitates room selection and upgrades, along with other hotel operations management features.

--Real Estate Management Software:

Yardi Voyager: A property management platform that handles leasing, tenant management, and property upgrades.

Buildium: Property management software that includes features for managing residential and commercial properties, including tenant communication and lease tracking.

--University or College Housing Management Software:

StarRez: Specifically designed for managing student housing operations, including room assignments, preferences, and upgrades.

Residence: A comprehensive solution for university housing management that includes room selection, upgrades, and occupancy management.

--Booking and Reservation Systems:

ResNexus: Software for managing bookings in various accommodation settings, including room selection and upgrades for guests.

RoomRaccoon: A cloud-based hotel management system that includes features for managing room inventory and guest preferences.

3. Dispensing room keys

--Property Management System (PMS):

Central software used to manage reservations, check-ins, room assignments, and guest profiles.

Examples include Opera PMS, Maestro PMS, and Protel PMS.

--Key Card Systems:

Electronic key card systems from vendors like Assa Abloy, HID Global, or SALTO Systems.

These systems encode key cards with specific room access information and often integrate with PMS for seamless operation.

--Mobile Key Solutions:

Some hotels offer mobile keys through apps that allow guests to use their smartphones to unlock doors.

Examples include mobile key platforms integrated with PMS or standalone apps provided by hotel chains.

--Security and Integration:

Integration between PMS and key card systems ensures secure and efficient guest room access management.

Security features include encryption of key card data and audit trails to monitor access activity.