19-Inch medical check in kiosk

Designed for Hospital Check In Kiosk, 19-Inch Hospital Check In Kiosk combines advanced technology and user-friendly features to simplify the check-in and payment process. It is equipped with an Intel Core i3 processor and 8GB DDR4 RAM to ensure fast and efficient transactions. The19-inch capacitive touch screen provides users with a clear and responsive interface.

The 19-Inch Hospital Check In Kiosk supports a variety of payment methods, including bank cards, mobile payment methods such as go-pay, NFC support, and cash payment, providing flexibility and convenience. Connectivity options such as Ethernet and Wi-Fi ensure reliable operation in a variety of environments. Additional peripherals such as receipt printers and bar-code scanners enhance functionality.

1. User-friendly interface

Touchscreen display: The 19-inch touchscreen is large enough to provide clear visibility and easy interaction for patients of all ages.

Intuitive navigation: A simple and intuitive interface design easily guides users through the registration process.

2. Patient registration and check-in

Self-service registration: Allows patients to check in for appointments by entering personal information or scanning an appointment QR code or ID card.

Appointment scheduling: Patients can schedule, reschedule, or cancel appointments directly through the kiosk.

3. Identification and verification

ID scanner: Integrated card scanner to read patient ID cards, health insurance cards, or government-issued ID cards.

Biometric authentication: Optional biometric features such as fingerprint or facial recognition for secure patient identification.

4. Payment processing

Integrated payment system: Secure payment processing for co-payments and other fees, supporting credit/debit cards, mobile payments, and contactless payment options.

Receipt printing: Prints payment receipts and appointment confirmations.

5. Information and updates:

Real-time notifications: Provide real-time updates on appointment status, wait times, and other important information.

Health Information Display: Display educational content, health tips, or hospital announcements while patients are waiting.

6. Language Support

Multilingual Interface: Supports multiple languages to meet the needs of different patient groups.

Language Selection: Simple language selection options ensure usability for non-native speakers.

7. Accessibility

ADA Compliance: Designed to comply with the Americans with Disabilities Act (ADA), with adjustable height for wheelchair access.

Audio Assist: Provides voice prompts and audio assistance for visually impaired patients.

8. Data Security and Privacy

Secure Data Handling: Ensures patient data is encrypted and securely transmitted to hospital management systems.

Privacy Screen: Equipped with a privacy screen to prevent shoulder surfing and protect patient information.

9. Integration with Hospital Systems

EMR/EHR Integration: Seamlessly integrates with the hospital's electronic medical record (EMR) or electronic health record (EHR) system for real-time data synchronization.

Appointment Management: Integrates with the hospital's appointment management system to streamline the check-in and scheduling process.

10. Technical Specifications

High-Resolution Display: High-resolution 19-inch display for crisp, clear visuals.

Rugged Hardware: Durable construction to withstand frequent use in healthcare environments.

Network Connectivity: Supports wired and wireless network connections for reliable, secure communication with hospital systems.

11. Customization and Branding

Customizable Interface: Allows customization of the interface to match the hospital's brand and specific needs.

Modular Design: Modular components for easy upgrades and maintenance.

12. Additional Features

Ba rcode and QR Code Scanner: Integrated scanner to read bar codes and QR codes on appointment slips or patient records.

Document Scanner: Can be used to scan documents such as referral letters, insurance policies, and other paperwork.

Printer Integration: Built-in or external printer to print receipts, appointment confirmations, and other documents.

Summary

The 19-inch Hospital Check-in Kiosk combines a user-friendly interface with powerful features to enhance patient experience and operational efficiency. Its key features include a large touchscreen display, secure identification and verification methods, integrated payment processing, real-time updates, multi-language support, accessibility options, data security, system integration, and customizable options. These features make it an essential tool for modern healthcare facilities designed to streamline the check-in process and improve patient satisfaction.

Best Scenarios for Using a 19-Inch medical check in kioskAdvertising Kiosk: The LIEN Self Service Kiosk is equipped with a top displaying 15-32'' LCD TFT screen, making it a perfect platform for advertising. It can be placed in high-traffic areas such as shopping malls, airports, and train stations to showcase advertisements and promotions.

Government Kiosk: With its user-friendly interface and efficient functions, the LIEN Self Service Kiosk is an ideal tool for government services. It can be used for tasks such as applying for documents, paying bills, and registering for events.

Self Check In Kiosk For Hotel: The LIEN Self Service Kiosk can be used as a self check-in system in hotels, providing guests with a convenient and hassle-free check-in experience. It can also display information about hotel facilities and services.

Interactive Kiosk: The LIEN Self Service Kiosk is designed to be interactive, allowing users to easily navigate through various options and perform tasks efficiently. It can be used in various settings such as retail stores, restaurants, and tourist attractions.

Information Kiosk: The LIEN Self Service Kiosk can also serve as an information kiosk, providing users with access to important information such as maps, directions, and event schedules. It can be used in public places such as museums, parks, and libraries.

Using a Hospital Check In Kiosk in these situations improves operational efficiency, increases guest satisfaction, and ensures a seamless check-in experience.

Common Uses:

19-inch hospital check-in kiosks have multiple uses, streamlining a variety of administrative and patient-facing processes. Here are some common uses:

1. Patient Check-in and Registration

Appointments: Patients can check in for appointments by entering personal information or scanning an appointment QR code or ID card.

Walk-in Patients: Walk-in patients can self-check in for their appointment, enter their symptoms, and receive instructions for next steps.

2. Insurance Verification and Billing

Insurance Check: The kiosk can verify a patient’s insurance information, ensuring that all necessary details are accurate before services are provided.

Co-payments and Billing: Patients can pay co-pays, outstanding bills, and other expenses directly through the kiosk.

3. Appointment Management

Scheduling: Patients can use the kiosk to schedule, reschedule, or cancel appointments.

Appointment Confirmation: The kiosk can print an appointment confirmation or send a digital confirmation via email or text message.

4. Emergency Department Check-in

Triage Process: Patients arriving at the emergency department can check in, provide basic information, and describe symptoms to assist with triage prioritization.

Queue Management: The kiosk provides real-time updates on wait times and queue status, helping to manage patient expectations.

5. Pre-admission and surgical registration

Pre-admission forms: Patients can complete pre-admission forms and update medical histories before surgery or other procedures.

Pre-operative instructions: Kiosks can provide important pre-operative instructions and checklists to ensure patients are fully prepared for surgery.

6. Laboratory and diagnostic services registration

Laboratory test registration: Patients scheduled for lab tests or diagnostic imaging can register, update personal information, and receive instructions.

Specimen collection coordination: Kiosks can streamline the specimen collection process, reduce wait times, and increase laboratory efficiency.

7. Pharmacy and medication pickup

Prescription medication pickup: Patients can register to pick up prescription medications and notify the pharmacy that they have arrived to minimize wait times.

Medication information: Kiosks can display information about prescription medications, including dosage instructions and potential side effects.

8. Health information and education

Educational content: Kiosks can display educational content about various health conditions, preventive care, and health tips while patients wait.

Event registration: Patients can register to attend health seminars, workshops, and other hospital-organized events.

9. Patient Feedback and Surveys

Post-visit surveys: Patients can provide feedback about their visit, helping hospitals gather valuable insights to improve services.

 Satisfaction Monitoring:

- Real-time data on patient satisfaction can be collected and analyzed to enhance the overall patient experience.

10.  Specialty Clinic Check-in

 Specialty Appointments:  Patients visiting specialty clinics such as cardiology or oncology can use kiosks to check in, complete necessary forms, and receive specific instructions.

 Referral Management:  Kiosks can process referrals, ensuring that patients have all the necessary documents and information for their specialty appointments.

11.  Pediatrics and Geriatric Care

Child-Friendly Interface:  In pediatrics, kiosks can feature a child-friendly design to make the check-in process more appealing to younger patients.

Geriatric Patient Support:  For geriatric care, kiosks can feature large, easy-to-read text and simple navigation to ensure that older patients can use them without assistance.

Summary

19-inch hospital check-in kiosks have multiple uses that can enhance the patient experience and streamline hospital operations. Common uses include patient registration and enrollment, insurance verification and billing, appointment management, emergency room registration, pre-hospital and surgical registration, laboratory and diagnostic service registration, pharmacy and medication pickup, health information and education, patient feedback and surveys, specialty clinic registration, and pediatric and geriatric care. These features demonstrate the versatility and efficiency of self-service kiosks in healthcare environments.

How to use the hospital check-in kiosks?

Using a hospital check-in kiosk is designed to be a simple and user-friendly process. Here is a step-by-step guide on how to use a hospital check-in kiosk:

Step-by-step guide on using a hospital check-in kiosk

1. Wake up a hospital check-in kiosk: Locate the kiosk in the hospital lobby, near the entrance, or in a designated check-in area.

2. Start the check-in process: Tap the screen to begin. The home screen usually has a prominent "Start" or "Check-in" button.

3. Select your language: If the kiosk supports multiple languages, select your preferred language.

4. Enter your identification information

- Scan your appointment QR code/ID: If you have a QR code or ID, scan it using a scanner. The kiosk will automatically retrieve your appointment details.

- Manual entry: If you do not have a QR code or ID, manually enter your details such as name, date of birth, and appointment number.

5. Verify personal information: Confirm the personal information displayed on the screen. This may include your name, address, contact details, and insurance information.

6. Confirm or schedule an appointment:Scheduled appointments: View your scheduled appointments and confirm your check-in.

Walk-In Appointment: If you are a walk-in patient, select the appropriate option to register your visit.

7. Update or Complete Medical Forms: Follow the kiosk prompts to complete any required medical forms or update your medical history.

8. Insurance and Payment Information

- Verify Insurance: Confirm your insurance details. Scan your insurance card if necessary.

- Pay: Pay any co-payments or outstanding balances using the integrated payment system. You can use credit/debit cards or mobile payment options.

9. Receive Confirmation: The kiosk will print a receipt or confirmation that includes your appointment details and any payment confirmation.

10. Follow Additional Instructions: The kiosk may provide additional instructions, such as directions to a waiting area or specific department.

11. Log Out or Complete Session: If the kiosk requires you to log out or end your session to protect your personal information, make sure you do so.

Summary

Using a hospital check-in kiosk involves a few simple steps: approach the kiosk, begin the check-in process, select your language, enter identification information, verify personal information, confirm or schedule an appointment, update medical forms, process insurance and payment information, receive confirmation, follow additional instructions, and log out or complete the session. The process is designed to be user-friendly, and assistance is usually provided if needed.

Customization Considerations

1. Determine Branding:

Custom Branding: Customize the kiosk with your company’s branding, including logos, color schemes, and other visual elements.

2. Determine Software Requirements Customization:

Custom Software: Customizable software requirements, such as multi-language support, specific payment gateways, and user interface adjustments.

Remote Update: Remote software update capabilities ensure the kiosk is always running the latest version.

3. Determine Hardware Add-on:

Add-on: Options for integrating additional hardware, such as cameras, passport scanners, printers, ID card readers, and contact-less payment modules.

Modular Design: Modular design allows for future upgrades and component replacement.

4. Determine Power Requirements: Ensure the kiosk has the right voltage and backup options.

5.Determine Network Connectivity: Flexible connectivity options, including Ethernet, Wi-Fi, and cellular, for uninterrupted operation.

Advantages of the hospital check-in kiosks

Hospital check-in kiosks offer numerous benefits that enhance patient experience and hospital operations. Here are some of the key benefits:

1. Efficiency and Speed

Reduced Waiting Time: Patients can check in quickly, spending less time waiting in line at the reception desk.

Simplified Processes: Automated check-in processes expedite patient registration, appointment scheduling, and payment processing.

2. Improved Patient Experience

Convenience: Patients can check in at their own pace without having to worry about a busy reception area.

Privacy: Self-service kiosks offer patients a more private way to enter personal and medical information.

3. Accuracy and Data Quality

Reduced Human Error: Automated data entry reduces the risk of errors that can occur when reception staff enter data manually.

Up-to-date Information: Patients can update their personal information directly, ensuring that the hospital has the latest details.

4. Cost Savings

Labor Costs: Automating the check-in process can save costs by reducing the need for additional reception staff.

Operational Efficiency: Streamlined processes reduce administrative overhead, allowing staff to focus on more complex tasks.

5. Enhanced Security and Compliance

Data Security: Security systems protect patient information, ensuring compliance with regulations such as HIPAA.

Audit trail: Kiosks can generate a log of all transactions and interactions, providing an audit trail for compliance and security.

6. Accessibility

Multi-language support: Kiosks can support multiple languages, making the check-in process easier for non-native speakers.

ADA compliance:

Many kiosks are designed to be accessible to people with disabilities, including adjustable height and audio assistance.

7. Patient education and engagement

Educational content: Kiosks can display health information, wellness tips, and hospital announcements while patients wait.

Feedback collection: Patients can provide feedback and complete surveys, helping hospitals gather valuable insights to improve services.

8. Enhanced appointment management

Self-scheduling: Patients can schedule, reschedule, or cancel appointments without having to speak to a staff member.

Appointment reminders: Kiosks can provide reminders and print appointment confirmations, reducing the likelihood of missed appointments.

9. Payment processing

On-site payment: Patients can pay co-payments, outstanding balances, and other charges directly at the kiosk, streamlining the checkout process.

Receipt printing: Kiosks can print receipts and payment confirmations for patient records.

10. Operational Efficiency

Reduced Administrative Burden: Automation of routine tasks allows administrative staff to focus on more complex and urgent tasks.

Better Resource Allocation: An efficient check-in process allows for better utilization of hospital resources and reduces congestion in waiting areas.

11. Integration with Hospital Systems

Real-Time Updates: Integration with Electronic Medical Records (EMR) and other hospital systems ensures real-time updates and synchronization of patient data.

Centralized Data Management: All patient interactions and data entry are centralized, facilitating better data management and reporting.

12. Flexibility and Scalability

Customizable Interface: The kiosk can be customized to the specific needs of the hospital, including branding and specialized features.

Scalable Solution: Hospitals can deploy more kiosks as needed to handle increased patient volumes without major infrastructure changes.

Summary

Hospital check-in kiosks offer significant benefits, including increased efficiency and speed, improved patient experience, increased accuracy and data quality, cost savings, improved security and compliance, accessibility, patient education and engagement, better appointment management, streamlined payment processing, operational efficiency, integration with hospital systems, and flexibility and scalability. These benefits make self-service kiosks a valuable tool for modern healthcare facilities looking to improve service delivery and patient satisfaction.

FAQs

1.Q: Are you a manufacturing or trading company?

A: We are an OEM/ODM kiosk manufacturer

2.Q: How to ship the kiosk?

A: Air and sea shipping are optional, and sea shipping is recommended for bulk orders. All kiosks should be shipped in a standing position and must not be put down.

3.Q: What payment methods does your company accept?

A: We accept most payment methods, but mainly accept T/T. L/C, Western Union, PayPal and Money Gram.

4.Q: How long is your delivery time?

A: It depends on the order quantity, about 5 weeks for samples and about 4 weeks for less than 100 units.

5.Q: What is the warranty period of your kiosk?

A: 12 months from the date of shipment, for components, free repair or replacement, shipped by sender.

6.Q: Can you customize the kiosk?

A: Yes, we always customize the product according to your requirements. Including redesigning the kiosk appearance, printing your company logo, choosing specific colors, etc. OEM or ODM is available.

7.Q: What is the MOQ?

A: The MOQ is 1 unit, we accept samples

Software

8.Q: Can the kiosk software be customized?

A: Yes, the software can be customized to meet specific business needs, including branding, workflows, and integration with other systems.

9.Q: What security features does the software include?

A: The software includes encryption for data protection, secure payment processing, and user authentication measures to ensure secure transactions.

10.Q: How do I navigate the software?

A: The software is designed with an intuitive touch interface. Follow the on-screen prompts and use the menu options to navigate through the different services.

Hardware

1.Q: What are the main components of the kiosk hardware?

A: The main components include a touchscreen, card reader, receipt printer, QR code scanner, and sometimes a camera or biometric scanner.

2.Q: What maintenance does the hardware require?

A: Regular maintenance includes cleaning the screen and components, checking for software updates, and ensuring that all hardware parts are functioning properly.

3.Q: What should I do if the hardware is not working properly?

A: If the hardware is not working properly, try restarting the kiosk. If the problem persists, contact technical support for assistance.

4.Q: Does the kiosk hardware require specific environmental conditions?

A: The kiosk should be placed in a temperature-controlled environment, away from direct sunlight, and protected from moisture and dust.

5.Q: Can the kiosk hardware accept different types of payments?

A: Yes, the kiosk can accept a variety of payment methods, including credit/debit cards, mobile payments, and sometimes cash, depending on the model.

Technical Support

1.Q: Can the kiosk software integrate with other systems?

A: Yes, the software can be integrated with various other systems, such as CRM, ERP, and payment gateways for a seamless user experience.

2.Q: Does the kiosk support multiple languages?

A: Yes, the software can be configured to support multiple languages to cater to different user groups.

3.Q: What type of data does the kiosk collect?

A: The kiosk collects transaction data, user interaction data, and sometimes personal information for specific services. All data collection is compliant with privacy regulations.

4.Q: How is user data protected on the kiosk?

A: User data is protected through encryption, secure storage, and compliance with data protection regulations.

5.Q: Can the hardware be upgraded?

A: Yes, some components of the hardware can be upgraded to enhance performance or add new features.

6.Q: Are there any optional hardware accessories?

A: Optional accessories may include additional payment modules, bar-code scanners, RFID readers, etc.