21.5-inch Interactive self service payment kiosk

Implementing a self-service solution can streamline your business operations and reduce costs while increasing customer satisfaction and return visits.

This guide will go over the basics of 21.5-inch Interactive self service payment kiosks, help you decide whether your business or organization would be a good fit for a new kiosk project, and get you started on the right foot.

What is a 21.5-inch Interactive self service payment kiosk?

A 21.5-inch Interactive self service payment kiosk is an interactive tablet or touchscreen computer that allows a customer to access information or services without directly interacting with a person.

Implementing 21.5-inch Interactive self service payment kiosks can allow a business to scale operations more quickly and efficiently while at the same time reducing costs.

Visitors can perform self-service activities independently without waiting for employee assistance while employees can focus on other tasks that provide more value to customers or benefit from face-to-face interaction.

How do 21.5-inch Interactive self service payment kiosks work?

Interactive 21.5-inch Interactive self service payment kiosks have both hardware and software components that must work together to provide a customer experience.

On the hardware side, a kiosk consists of a touchscreen computer or, increasingly, a tablet secured in a physical enclosure designed to prevent tampering, damage, or theft.

iPads are the most popular tablets for kiosk use due to their low cost, ease of use, and consistent quality, but Android and Windows tablets like the Microsoft Surface line are also used for various reasons.

Peripherals, like thermal printers and card readers, may also be required to enable specific functionality.

Specifications

Product feature

Our kiosk allows guests to pay for their stay using cash or card, and receive their room key card by self-service. This not only saves valuable time for guests, but also eliminates the need for additional staff to assist with check-in.

Our 21.5-inch Interactive self service payment kiosk also helps to reduce those long waiting queues during peak check-in times, making the entire process smoother and more efficient.

Visitor check-in & queue management

Check-in kiosks can screen visitors, track who should be seen next, notify relevant staff members automatically, and help manage wait times.

Product info & endless aisle

Let customers browse and purchase items that may not currently be in stock due to space or inventory constraints. Scan physical items to return a quick price check.

Customer registration & loyalty

Collect customer information to build a mailing list or marketing campaign. Track repeat visits using a kiosk, allowing you to easily reward and incentivize your best customers.

Wayfinding & directories

Large buildings and corporate campuses can be often difficult for visitors to navigate. Tablet kiosks can be used as interactive directories, allowing visitors to look up the location of specific offices or access maps and directions.

What are the benefits of 21.5-inch Interactive self service payment kiosks?

Shorter wait times

Self-service systems put visitors in control of the process. Once installed, 21.5-inch Interactive self service payment kiosks are an ‘always on’ resource that don’t require scheduling or predetermined shift lengths, adding extra capacity at peak times and during unexpected rushes. Decreased wait times can also result in faster customer turnover.

Higher profits

For ordering and point-of-sale use cases, 21.5-inch Interactive self service payment kiosks have been shown to increase average order size by 15-30%. Kiosks allow for easy customization and upsell opportunities with options that can be clearly laid out and presented consistently every time during the ordering process.

Reduced costs

While 21.5-inch Interactive self service payment kiosks do not replace employees, they can make operations more efficient and reduce costs by streamlining frequent, repeated interactions with customers.

Improved accuracy and fewer errors

Kiosks can provide clear and consistent messaging that helps the visitor understand their options step-by-step as needed.

As the customer is entering their order or data directly into the system, there is less chance for miscommunication. Since data is directly entered into the system, there are also fewer chances of illegible handwriting or mislaid paper forms or tickets.

Enhanced customer insight

Analytics embedded into your kiosk system can provide a wealth of information about your customers and how they see your business and products.

FAQs

1. What is a 21.5-inch Interactive self service payment kiosk?

· A 21.5-inch Interactive self service payment kiosk is a standalone device located in the hotel lobby or near the reception area that allows guests to check themselves into their rooms without needing assistance from hotel staff.

2. How does a 21.5-inch Interactive self service payment kiosk work?

· Guests approach the kiosk and follow on-screen prompts to enter their reservation details, verify their identity, select a room (if applicable), and receive a room key card or digital key for access.

3. What information do I need to check-in at a kiosk?

· Typically, guests need to enter their name, booking confirmation number, or credit card information used to make the reservation. Some kiosks may also require identification verification.

4. What happens if I encounter a problem with the kiosk?

· Most kiosks have a help button or option to request assistance from hotel staff. Alternatively, there may be a nearby front desk where staff can provide support.

5. Can I use a 21.5-inch Interactive self service payment kiosk if I have special needs or require assistance?

· Yes, hotels aim to make their kiosks accessible to all guests. Kiosks may include features like adjustable height, tactile keypads, and screen readers to accommodate users with disabilities.

6. Are there any additional services I can access through a21.5-inch Interactive self service payment kiosk?

· Besides check-in, some kiosks offer services such as room upgrades, adding amenities, printing local area maps, and providing information about hotel facilities and services.