21.5-inch standing hotel check in kiosk machine--For standing   style

Designed for hotel self-check-in, the 21.5-inch Hotel Check-in System And Kiosk combines advanced technology and user-friendly features to simplify the check-in and payment process. It is equipped with an Intel Core i5 processor and 8GB DDR4 RAM to ensure fast and efficient transactions. The 21.5-inch capacitive touch screen provides users with a clear and responsive interface.

The 21.5-inch Hotel Check-in System And Kiosk supports a variety of payment methods, including bank cards, mobile payment methods such as go-pay, NFC support, and cash payment, providing flexibility and convenience. Connectivity options such as Ethernet and Wi-Fi ensure reliable operation in a variety of environments. Additional peripherals such as receipt printers and bar-code scanners enhance functionality.

Seamless compatibility with hotel property management systems PMS to improve customer data management efficiency

Key features of Hotel Check-in System And Kiosk

1. 21.5 inch                2. Standing Type

Why is Hotel Check-in System And Kiosk designed to be 21.5 inches?

1.Self-service capabilities: Allow guests to check-in and check-out independently, reducing front desk lines and waiting time.

2.Touchscreen interface: An intuitive and user-friendly interface that guides guests step-by-step through the check-in process, including room selection, payment, and key card issuance.

3.Multi-language support: Ability to display information and instructions in multiple languages to accommodate international guests.

4.Payment integration: Secure payment processing capabilities that allow guests to settle their bills, add incidentals, or authorize credit card holds directly at the kiosk.

5.Room key issuance: Automatic issuance of room keys or key cards upon successful check-in, ensuring immediate access to the accommodation.

6.Authentication: Integrate with authentication systems to ensure guest identity and security.

7.Customization options: Ability for hotels to customize the interface with their branding, promotions, and personalized messaging.

8.Integration with PMS: Seamless integration with the hotel's property management system (PMS) to update guest information in real time and sync with room availability.

9.Remote assistance: Guests can contact hotel staff for help or special requests through the kiosk.

10.Accessibility features: Consider accessibility standards, such as adjustable screen height and compatibility with assistive technology.

11.Data Security: Implement strong security measures to protect guest information and payment details.

Hotel check-in systems and kiosks are designed to improve operational efficiency, increase guest satisfaction, and provide a modern, convenient alternative to the traditional front desk check-in process.

Best Scenarios for Using a Hotel Check-in System And Kiosk

Advertising Kiosk: The LIEN Self Service Kiosk is equipped with a top displaying 15-32'' LCD TFT screen, making it a perfect platform for advertising. It can be placed in high-traffic areas such as shopping malls, airports, and train stations to showcase advertisements and promotions.

Government Kiosk: With its user-friendly interface and efficient functions, the LIEN Self Service Kiosk is an ideal tool for government services. It can be used for tasks such as applying for documents, paying bills, and registering for events.

Hotel Check-in System And Kiosk: The LIEN Self Service Kiosk can be used as a self check-in system in hotels, providing guests with a convenient and hassle-free check-in experience. It can also display information about hotel facilities and services.

Interactive Kiosk: The LIEN Self Service Kiosk is designed to be interactive, allowing users to easily navigate through various options and perform tasks efficiently. It can be used in various settings such as retail stores, restaurants, and tourist attractions.

Information Kiosk: The LIEN Self Service Kiosk can also serve as an information kiosk, providing users with access to important information such as maps, directions, and event schedules. It can be used in public places such as museums, parks, and libraries.

Using a Hotel Check-in System And Kiosk in these situations improves operational efficiency, increases guest satisfaction, and ensures a seamless check-in experience.

Common Uses:

In addition to the basic self-service check-in and room card functions, hotel check-in systems and self-service machines can also expand many other functions, suitable for different places and occasions:

1. Reservation management: Allow guests to view the hotel's room availability and prices through the self-service machine, and make real-time reservations or modify existing reservations.

2. Additional service selection: Including booking airport transfers, restaurant reservations, SPA services, etc., so that guests can easily add additional service items when checking in.

3. Language and cultural adaptability: Support multi-language interface and cultural habits adaptation so that international guests can understand and operate easily.

4. Payment method: In addition to credit card payment, it can also support mobile payment platforms such as Apple Pay and Google Pay, as well as local payment methods.

5. Luggage storage and retrieval: Allow guests to apply for luggage storage at the self-service machine, and obtain the corresponding luggage tags and receipts, and can retrieve their luggage at any time.

6. Tourist information and map navigation: Provide information about local attractions, transportation information and map navigation to help guests plan their travel schedule.

7. Membership and discount management: Allow members to log in through the self-service machine and enjoy specific membership discounts or points accumulation.

8. Security and privacy protection: Use advanced security technology to protect guests' personal information and payment information to ensure data security.

9. Customer feedback and complaint handling: Provide customer satisfaction survey and complaint feedback functions so that guests can easily share their experience and feedback.

The expansion of these functions makes the hotel check-in system and self-service machines more comprehensive and intelligent, able to meet the needs of different guests, enhance customer experience and improve operational efficiency.

How to use the Hotel Check-in System And Kiosk

Using Hotel Check-in System And Kiosk typically involves the following steps:

2. Start the process: Approach the kiosk and follow any initial prompts displayed to begin the check-in process.

3. Enter reservation information: Provide the necessary information to identify your reservation. This may include your name, reservation number, or confirmation code.

4. Verify identity: Follow the prompts to confirm your identity. This may involve scanning your passport or ID card or entering other verification details.

5. Select room preferences: Select your room type or specific preferences (e.g., smoking or non-smoking, floor preference), if available.

6. Review and confirm: Review your reservation details, including dates, room rate, and any additional charges.

7. Make payment: If required, settle any outstanding charges or authorize a credit card for incidentals. Payment options include credit/debit card, cash (if supported), or contact-less/mobile payment.

8. Print room key: Once payment has been processed (if applicable), the kiosk will typically dispense your room key or provide instructions on how to retrieve your key from a nearby location.

9. Additional Services: Depending on the capabilities of the kiosk, you may have the option to add additional services such as breakfast, room upgrades, or local activity reservations.

10. Retrieve Receipts and Information: Collect your receipt or reservation confirmation, which may include details about hotel amenities, Wi-Fi access, and any other relevant information.

11. Human Assistance: If you encounter any issues or require assistance during the process, you will usually have the option to contact hotel staff for help through the kiosk.

Using Hotel Check-in System And Kiosk is designed to be intuitive and straightforward, providing guests with a convenient alternative to the traditional front desk check-in process. Be sure to follow the on-screen instructions carefully and keep all receipts or confirmation information for your records.

Customization Considerations

1. Determine Branding:

Custom Branding: Customize the kiosk with your company’s branding, including logos, color schemes, and other visual elements.

2. Determine Software Requirements Customization:

Custom Software: Customizable software requirements, such as multi-language support, specific payment gateways, and user interface adjustments.

Remote Update: Remote software update capabilities ensure the kiosk is always running the latest version.

3. Determine Hardware Add-ons:

Add-ons: Options for integrating additional hardware, such as cameras, passport scanners, printers, ID card readers, and contactless payment modules.

Modular Design: Modular design allows for future upgrades and component replacement.

4. Determine Power Requirements: Ensure the kiosk has the right voltage and backup options.

5.Determine Network Connectivity: Flexible connectivity options, including Ethernet, Wi-Fi, and cellular, for uninterrupted operation.

Advantages of Hotel Check-in System And Kiosk

For Guests:

Convenience: Guests can check in and out quickly and easily without waiting in line.

Availability 24/7: The kiosks are available 24/7 to check in or out at any time, regardless of business hours.

Privacy: If guests prefer a more private experience, they can check in privately without interacting with staff.

Speed: Automated check-in is often faster than manual check-in, reducing wait times.

Flexibility: Guests can change reservations, select rooms, or add services directly at the kiosk.

For Hotel Operators:

Operational Efficiency: Automating the check-in process reduces the workload of front desk staff, allowing them to focus on more personalized customer service.

Cost Savings: By streamlining operations, hotels can reduce labor costs and allocate resources more effectively.

Increased Accuracy: Automated systems reduce the possibility of human errors during the check-in process, ensuring accurate data entry and reservation management.

Integration with Hotel Management Systems: Self-service check-in kiosks integrate seamlessly with existing property management systems (PMS), ensuring real-time updates and efficient room management.

Contact-less service: With health and safety concerns in mind, kiosks offer a contact-less check-in option, reducing physical contact and enhancing guest safety.

Scalability: Kiosks can be easily scaled to accommodate peak times or increased guest volumes, ensuring smooth operations even during busy periods.

Up-sell opportunities: Kiosks can be programmed to offer additional services or upgrades during the check-in process, increasing revenue opportunities.

Modern image: Offering self-service check-in kiosks positions a hotel as tech-savvy and modern, attracting tech-conscious travelers and improving the hotel’s overall brand image.

Overall:

Hotel Check-in System And Kiosk enhance the guest experience by providing a fast, convenient, and flexible check-in process. For hotels, they can streamline operations, reduce costs, provide valuable data and up-sell opportunities, while helping to create a modern and efficient service environment.

FAQs

1.Q: Are you a manufacturing or trading company?

A: We are an OEM/ODM kiosk manufacturer

2.Q: How to ship the kiosk?

A: Air and sea shipping are optional, and sea shipping is recommended for bulk orders. All kiosks should be shipped in a standing position and must not be put down.

3.Q: What payment methods does your company accept?

A: We accept most payment methods, but mainly accept T/T. L/C, Western Union, PayPal and Money Gram.

4.Q: How long is your delivery time?

A: It depends on the order quantity, about 5 weeks for samples and about 4 weeks for less than 100 units.

5.Q: What is the warranty period of your kiosk?

A: 12 months from the date of shipment, for components, free repair or replacement, shipped by sender.

6.Q: Can you customize the kiosk?

A: Yes, we always customize the product according to your requirements. Including redesigning the kiosk appearance, printing your company logo, choosing specific colors, etc. OEM or ODM is available.

7.Q: What is the MOQ?

A: The MOQ is 1 unit, we accept samples

Software

8.Q: Can the kiosk software be customized?

A: Yes, the software can be customized to meet specific business needs, including branding, workflows, and integration with other systems.

9.Q: What security features does the software include?

A: The software includes encryption for data protection, secure payment processing, and user authentication measures to ensure secure transactions.

10.Q: How do I navigate the software?

A: The software is designed with an intuitive touch interface. Follow the on-screen prompts and use the menu options to navigate through the different services.

Hardware

1.Q: What are the main components of the kiosk hardware?

A: The main components include a touchscreen, card reader, receipt printer, QR code scanner, and sometimes a camera or biometric scanner.

2.Q: What maintenance does the hardware require?

A: Regular maintenance includes cleaning the screen and components, checking for software updates, and ensuring that all hardware parts are functioning properly.

3.Q: What should I do if the hardware is not working properly?

A: If the hardware is not working properly, try restarting the kiosk. If the problem persists, contact technical support for assistance.

4.Q: Does the kiosk hardware require specific environmental conditions?

A: The kiosk should be placed in a temperature-controlled environment, away from direct sunlight, and protected from moisture and dust.

5.Q: Can the kiosk hardware accept different types of payments?

A: Yes, the kiosk can accept a variety of payment methods, including credit/debit cards, mobile payments, and sometimes cash, depending on the model.

Technical Support

1.Q: Can the kiosk software integrate with other systems?

A: Yes, the software can be integrated with various other systems, such as CRM, ERP, and payment gateways for a seamless user experience.

2.Q: Does the kiosk support multiple languages?

A: Yes, the software can be configured to support multiple languages to cater to different user groups.

3.Q: What type of data does the kiosk collect?

A: The kiosk collects transaction data, user interaction data, and sometimes personal information for specific services. All data collection is compliant with privacy regulations.

4.Q: How is user data protected on the kiosk?

A: User data is protected through encryption, secure storage, and compliance with data protection regulations.

5.Q: Can the hardware be upgraded?

A: Yes, some components of the hardware can be upgraded to enhance performance or add new features.

6.Q: Are there any optional hardware accessories?

A: Optional accessories may include additional payment modules, bar-code scanners, RFID readers, etc.