Shenzhen Lean Kiosk Systems CO., LTD
Kiosk machine has become a vital tool in various industries, providing users with a quick and convenient way to complete tasks independently. Whether it’s placing an order at a restaurant, checking in at a hotel, or making payments at a retail store, kiosks simplify everyday processes. In this guide, we’ll walk you through how to use a kiosk machine step by step, ensuring a smooth and user-friendly experience. Understanding how to navigate these self-service systems can save time and enhance your efficiency.
Below is a detailed flowchart and table explaining the step-by-step process of using a kiosk machine. This can be useful for customers, providing a clear and easy-to-follow guide.
Start↓Approach the Kiosk Machine↓Activate the Screen (if needed)↓Select Language Preference↓Follow On-Screen Instructions↓Input Required Information↓Choose Service Options↓Make a Payment↓Confirm and Submit Order↓Collect Receipt/Items (if applicable)↓End Session and Logout (if applicable)↓End |
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| Step | Description |
|---|---|
| 1. Approach the Kiosk | Stand in front of the kiosk. The screen may activate automatically or remain in standby mode. |
| 2. Activate the Screen | If the screen is off or in sleep mode, tap it gently or press a button to wake it up. |
| 3. Select Language | Choose your preferred language from the available options, usually found in the top/bottom corners of the screen. |
| 4. Follow Instructions | The kiosk screen will show a main menu or prompts. Follow the on-screen instructions to start the process (e.g., ordering, checking in, making payments). |
| 5. Input Information | Enter necessary details (e.g., your name, order number, ID) using the on-screen keyboard or by scanning a QR code/barcode. |
| 6. Choose Service Options | Depending on the type of kiosk, select the appropriate service option (e.g., ordering food, paying bills, checking in for flights/hotels). |
| 7. Make Payment | If the kiosk requires payment, choose from available methods: credit card, mobile payment, or cash. For credit/debit cards, use the card reader, or scan QR codes for mobile payments. |
| 8. Confirm Transaction | Review the information and payment details before clicking “Confirm” or “Submit” to finalize your transaction. |
| 9. Collect Receipt/Items | If applicable, retrieve your receipt, ticket, or ordered items from the designated output area of the kiosk. |
| 10. End Session | Log out or complete the session, especially if personal or payment information was entered. |
Below is a video on how to use a kiosk machine. Please read it carefully for more details.
By watching the video above, you can clearly understand how to use kiosk machine. To use a kiosk machine, first, approach the device and activate the touchscreen, if necessary. Select your preferred language, then follow the on-screen instructions to choose the service you need, such as ordering, checking in, or making a payment. Input any required information using the on-screen keyboard or a scanner. If payment is involved, complete the transaction using credit card, mobile payment, or cash. Confirm the order or action, and then collect your receipt, ticket, or item. Finally, log out or close the session.
Position yourself in front of the kiosk, where you’ll see the interactive screen. The machine may greet you with instructions or prompts.
Ensure you have any required documents, payment cards, or information ready.
If the kiosk machine screen is in sleep mode, tap the screen or press any button to activate it. Some kiosks automatically activate when they detect your presence.
Many kiosks offer multiple language options. Look for a language selector, typically located in the top or bottom corner, and choose your preferred language to ensure easy navigation.
The kiosk interface will guide you through the steps, with clear buttons and instructions. Depending on the service the kiosk offers, you might see options like:
Ordering food
Checking in for a service (e.g., hotel, airport)
Paying bills or purchasing items
Printing tickets or receipts
You may be asked to input information, such as:
Personal details: Type in your name, ID, or reference number.
Selection of services: Choose from the available options by tapping on the screen. For example, if you're ordering food, you can browse the menu and make selections.
Many kiosks offer touchscreen keyboards for data entry, while others may have a physical keyboard or scanner for QR codes.
If the service requires payment, the kiosk will prompt you to pay. Most kiosks support multiple payment methods:
Credit/Debit Card: Insert, swipe, or tap your card using the card reader.
Mobile Payment: Some kiosks accept mobile payment methods like Google Pay, Apple Pay, or QR code-based payments.
Cash: For kiosks equipped with a cash receiver, insert your bills into the cash slot.
After entering your information or making a payment, the kiosk will ask you to confirm the transaction. Double-check the details, and press “Confirm” or “Submit” to complete the process.
Some kiosks offer the option to print a receipt, send a digital copy to your email, or provide a QR code for future reference.
If you’ve used the kiosk for ordering or purchasing, collect your items from the designated area (e.g., food, tickets, or receipts) once the process is complete. The kiosk will notify you if further actions are required.
Depending on the type of kiosk, there may be extra steps like collecting your luggage tag at an airport kiosk, scanning your receipt at a retail kiosk, or awaiting confirmation from staff.
Ensure you have everything before leaving the kiosk.
Always ensure you log out (if applicable) or close the session when done. This is crucial to prevent unauthorized access to your personal information or financial data.
By following these simple steps, you can efficiently navigate any kiosk system, whether for self-ordering, payment, or check-in services.
