Shenzhen Lean Kiosk Systems CO., LTD
Case Topic How a large shopping mall optimized the operational efficiency and customer payment experience of its underground parking lot by introducing self-service payment terminals.
The client's application scenario is at the entrance and exit of the underground parking lot of the shopping mall, where drivers can self-service entry registration and exit payment at the entrance and exit of the road gates, which reduces the investment of staff costs, and is simple, fast and convenient. The shopping mall has a high flow of people and requires fast and stable operation of the equipment modules.
The product is placed in the outdoor use, the whole machine should meet the requirements of the outdoor environment, waterproof, dustproof and explosion-proof;
The product has different operators, each responsible for the management of different modules, the need to make the body up and down into a split, the upper and lower parts of the management can be separated, the maintenance of the selection of the key does not open;
This is an underground parking lot, the entrance is downhill into the garage, the exit is uphill out of the garage, according to the scene to customize the body of the appropriate height, convenient for the owner to sit in the car operation;
The parking lot entrance and exit are dimly lit at night, so the body needs to add light elements.
LOGO elements on the cabinet need to do hollowing out, using acrylic to carve out the shape of the LOGO and mounted in the position of the cabinet, acrylic LOGO must be flush with the enclosure, the requirements of the acrylic carved out of the LOGO and the position of the body hollowing out the size of the body to maintain consistency, the assembly of personnel should be careful enough to do carefully and conscientiously, and the acrylic LOGO can be transmitted to the effect of the light.
Peak hour data processing: to ensure that the system can operate stably during high traffic hours, and quickly deal with a large number of transactions.
User interface friendliness: design an interface that users of all ages can easily use.
System security: Ensure the data security of the payment process and prevent any kind of data leakage.
Considering the use of outdoor environment, the screen adopts 1000 lumens high-brightness touch one-piece screen with anti-glare treatment on the glass, and a light-sensitive regulator is added so that the screen will automatically adjust the brightness according to the environment;
The whole chassis is made of 1.5mm galvanized plate + outdoor powder spraying, all the inner side of the chassis is affixed with a heat insulation layer, and waterproof strips are added at the door joints of the chassis to prevent water from seeping into the inner side from the door joints; each module is individually designed with a waterproof structure, so that even if the water seeps into the inner side, it can still be discharged through the drainage channel, and the double-layer waterproof structure guarantees the stable operation of the internal electronic modules;
To solve these problems, the shopping center management decided to introduce self-service bill payment terminals. These terminal technologies include:
Automatic License Plate Recognition: Automatically calculates parking time and fees through license plate recognition technology.
Multiple Payment Options: Supports multiple payment methods such as credit cards, debit cards, and mobile payments (e.g., Apple Pay, WeChat Pay, Alipay).
Touch screen interface: Provides a clear and concise user interface that is easy to operate and supports multiple language options, including local language and English
Optimized License Plate Recognition Algorithm: Upgrades the license plate recognition system to improve recognition accuracy and processing speed, reducing errors and delays.
Enhanced Payment Security Measures: Introduces end-to-end encryption technology to ensure the security of all payment data.
Customer Feedback System: Instant feedback option at each terminal, allowing customers to provide feedback during use in order to continuously optimize the system.
Application design board innovation and practical needs:
Energy Saving Mode: The terminal automatically shifts to low energy mode during off-peak hours to reduce energy consumption.
Emergency Support Button: Provides users with the option to call for support at the touch of a button, ensuring immediate assistance in the event of a problem.
Application effect and revenue impact: The ergonomic modular parking lot self-service terminals are suitable for a variety of gate entrance/exit environments, meeting customer needs, enhancing the user experience, and expanding accessibility.
The introduction of self-service payment terminals greatly accelerated the payment process, reducing the average processing time from 5 minutes to 1 minute. Customer traffic management in the parking lot was significantly improved, especially during peak shopping periods. On the management side, significant operational cost savings have been realized by reducing the number of human resources required.
