Outdoor kiosk, Self ordering kiosk, Payment kiosk & Self service kiosk, Kiosk machine, kiosk manufacturer, factory, supplier China
Shenzhen Lean Kiosk Systems CO., LTD

What is self ordering kiosk

Self ordering kiosk is an interactive, self-service kiosk machine that allows customers to browse menus, customize orders, and make payments independently in restaurants or fast-food outlets. It streamlines the ordering process, reduces wait times, and enhances accuracy by enabling customers to control their orders directly, improving overall dining efficiency and satisfaction.


Welcome to our Self Ordering Kiosk page. This is our most popular and competitive kiosk machine from Lean Kiosk Systems. As an experienced kiosk manufacturer, we will introduce our self-ordering kiosk in detail from multiple perspectives, including its functions, applications, designs, customized styles, sizes, and price ranges. Please read carefully to learn more about this product. We also encourage you to ask questions and discuss with us to enhance our self-ordering kiosk business together.


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Self ordering kiosk definition

  • What is a self ordering kiosk

  • Self ordering kiosk meaning

Features of self ordering kiosk

Components and specifications of a self ordering kiosk

Types and sizes of self ordering kiosk

Applications of self ordering kiosk

Self ordering kiosk price

  • Price range of self ordering kiosk

  • Price factor of self ordering kiosk

Advantags and benefits of self ordering kiosk

Cost and ROI of self ordering kiosk

Customization options of self ordering kiosk

Self ordering kiosk installation and usage guide

Purchase advice of self ordering kiosk

Technology support and services of self ordering kiosk

FAQS about self ordering kiosk


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Self ordering kiosk definition

What is a Self Ordering Kiosk?

A self ordering kiosk is a digital, interactive station that allows customers to browse menus, customize their orders, and make payments without needing assistance from staff. Commonly found in restaurants, fast-food outlets, and cafes, these kiosks streamline the ordering process, reduce wait times, and improve order accuracy. They enhance the customer experience by offering a convenient, user-friendly interface that empowers customers to take control of their orders, leading to faster service and greater satisfaction.

Self-Ordering Kiosk Meaning

A self ordering kiosk refers to a touch-screen device that enables customers to independently select, customize, and pay for their orders in a variety of settings, such as restaurants and retail outlets. These kiosks are designed to improve operational efficiency by reducing the reliance on cashier staff, minimizing errors, and speeding up the ordering process. They also provide businesses with valuable data on customer preferences, helping to tailor offerings and enhance service quality.


Components and specifications of a self ordering kiosk

ComponentDescriptionSpecifications
Touchscreen DisplayAn interactive display that allows users to navigate menus, select items, and customize orders.Size: 15" to 32" diagonal
Resolution: 1080p Full HD or higher
Type: Capacitive or resistive touchscreen
Payment TerminalIntegrated device for processing various payment methods, including cards, mobile payments, and contactless transactions.Types: EMV chip, magnetic stripe, NFC/contactless
Security: PCI-DSS compliant
Additional Features: Receipt printer
Thermal PrinterA printer that produces receipts for customers after order placement or payment.Paper Width: 58mm or 80mm
Print Speed: 200mm/sec
Resolution: 203 dpi
ProcessorThe central processing unit (CPU) that powers the kiosk, enabling smooth operation and quick response times.Type: Intel i3, i5, or higher
RAM: 4GB to 8GB
Storage: SSD 128GB or higher
Operating SystemThe software platform that manages the kiosk's hardware and application software.Common Options: Windows, Android, Linux
Version: Latest stable release
EnclosureThe outer casing that protects the internal components and provides a sleek, professional appearance.Material: Steel or aluminum
Finish: Powder-coated or brushed metal
Mounting: Floor-standing or wall-mounted
Barcode/QR Code ScannerA scanner that reads barcodes or QR codes for promotions, loyalty programs, or order retrievals.Type: 1D/2D barcode scanner
Scan Speed: 300 scans/sec
Interface: USB or serial
SpeakersIntegrated audio output for providing sound notifications or promotional audio.Output: 2W to 5W
Type: Stereo speakers
Audio Jack: 3.5mm or integrated
Network ConnectivityEnables the kiosk to connect to the internet or local network for processing transactions and syncing data.Options: Ethernet, Wi-Fi, 4G/LTE
Security: WPA2, VPN support
Ports: RJ45, USB
Camera (optional)A camera used for customer identification, facial recognition, or video calls for remote assistance.Resolution: 720p to 1080p
Lens: Wide-angle
Features: Autofocus, low-light capability


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Features of a Self-Ordering Kiosk

  1. Touchscreen Interface: Intuitive and user-friendly for easy navigation and selection.

  2. Customizable Menu Options: Allows customers to modify their orders, such as adding or removing ingredients.

  3. Multiple Payment Methods: Supports various payment options, including credit/debit cards, mobile payments, and contactless payments.

  4. Order Accuracy: Reduces errors by letting customers directly input their choices.

  5. Real-Time Order Tracking: Displays the status of orders, providing customers with updates on preparation time.

  6. Promotions and Upselling: Offers suggestions for add-ons and promotions based on customer selections.

  7. Data Collection: Gathers customer data for personalized marketing and improved service strategies.

Applications of a Self-Ordering Kiosk

  1. Quick Service Restaurants (QSRs): Streamlines the ordering process in fast-food chains and casual dining spots.

  2. Cafés and Coffee Shops: Allows customers to customize drinks and snacks independently.

  3. Cafeterias: Efficiently manages high-volume orders in institutional settings like schools and corporate offices.

  4. Food Courts: Serves as a central ordering point for multiple vendors, reducing wait times.

  5. Retail Stores: Enables customers to place orders for in-store items or out-of-stock products.

  6. Airport and Transit Stations: Facilitates quick food and drink orders for travelers on the go.

  7. Event Venues and Stadiums: Enhances the concession stand experience by reducing queues during events.


Types and sizes of self ordering kiosk

TypeDescriptionTypical Sizes (Height x Width x Depth)
Freestanding KioskA standalone unit designed to be placed on the floor in high-traffic areas, offering full accessibility.Standard: 60" x 20" x 18"
Large: 72" x 24" x 20"
Compact: 50" x 18" x 16"
Countertop KioskA smaller kiosk intended for placement on countertops or tables, ideal for limited space environments.Standard: 24" x 18" x 12"
Compact: 18" x 12" x 10"
Large: 30" x 20" x 14"
Wall-Mounted KioskA space-saving option that is mounted on a wall, typically used in narrow or crowded areas.Standard: 48" x 20" x 6"
Compact: 36" x 16" x 5"
Large: 60" x 24" x 8"
Outdoor KioskA rugged, weather-resistant unit designed for outdoor use, with enhanced durability and visibility.Standard: 65" x 24" x 22"
Large: 78" x 28" x 24"
Compact: 55" x 20" x 18"
Dual-Sided KioskA freestanding kiosk with screens on both sides, allowing multiple users to interact simultaneously.Standard: 60" x 24" x 20"
Large: 72" x 28" x 22"
Compact: 50" x 22" x 18"
Tablet-Based KioskA smaller, portable option that utilizes a tablet as the main interface, often used for flexibility.Standard: 10" x 7" x 6" (Tablet Size)
Large: 12" x 8" x 7"
Compact: 8" x 6" x 5" (Tablet Size)
Self-Checkout KioskA large kiosk designed for customer self-checkout in retail environments, typically equipped with a scanner.Standard: 70" x 28" x 24"
Large: 80" x 32" x 26"
Compact: 60" x 24" x 20"


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Self ordering kiosk price


Price range of self ordering kiosk

Model/TypeRegionStyle/DesignPrice Range (USD)Additional Factors
Freestanding KioskNorth AmericaStandard Design$3,500 - $7,000Custom branding, advanced features, and higher durability may increase the cost.

EuropeStandard Design$3,000 - $6,500

AsiaBasic Design$2,500 - $5,500
Countertop KioskNorth AmericaCompact Design$1,500 - $3,500Limited customization and smaller size typically lead to lower prices.

EuropeStandard Design$1,200 - $3,000

AsiaBasic Design$1,000 - $2,800
Wall-Mounted KioskNorth AmericaSleek, Space-Saving Design$2,000 - $4,500Installation costs and location may affect the final price.

EuropeCompact Design$1,800 - $4,000

AsiaStandard Design$1,500 - $3,800
Outdoor KioskNorth AmericaWeather-Resistant Design$5,000 - $10,000High durability and weatherproofing increase the cost.

EuropeDurable, High-Visibility Design$4,500 - $9,000

AsiaStandard Weatherproof Design$4,000 - $8,000
Dual-Sided KioskNorth AmericaLarge, Multi-User Design$7,000 - $12,000Additional screens and features for multiple users drive up costs.

EuropeStandard, Dual-Screen Design$6,500 - $11,000

AsiaCompact Dual-Screen Design$6,000 - $10,500
Tablet-Based KioskNorth AmericaPortable, Simple Design$800 - $2,000Lower cost due to smaller size and fewer components.

EuropeBasic, Tablet Integration$700 - $1,800

AsiaStandard Tablet Design$600 - $1,500
Self-Checkout KioskNorth AmericaFull-Feature, Large Design$6,000 - $12,000Integration with payment systems and large display options increase prices.

EuropeStandard Retail Design$5,500 - $11,000

AsiaCompact Retail Design$5,000 - $10,000

Price factor of self ordering kiosk

  • Customization Level: The degree of customization, including branding, design, and unique features, can significantly impact the price. Custom software integration, specific hardware configurations, and tailored aesthetics often increase costs.

  • Technology and Features: Advanced features such as AI integration, facial recognition, and high-performance touchscreens drive up the cost. More basic models with standard technology are generally less expensive.

  • Material and Build Quality: The choice of materials, such as durable metals or weather-resistant finishes for outdoor kiosks, affects the price. Higher-quality materials and robust construction typically lead to higher costs.

  • Size and Form Factor: Larger kiosks or those with dual screens (e.g., freestanding or dual-sided models) tend to be more expensive than compact, tablet-based, or countertop versions.

  • Location and Installation Costs: The region where the kiosk will be installed and the complexity of the installation (e.g., outdoor setup requiring weatherproofing) can influence the overall price. Installation costs vary by location and setup requirements.

  • Volume and Bulk Purchasing: Ordering kiosks in bulk usually reduces the price per unit. Manufacturers often offer discounts for large orders, making the overall investment more economical.


Advantags and benefits of self ordering kiosk

Advantages of Self-Ordering Kiosks:

  1. Increased Efficiency: Self-ordering kiosks streamline the ordering process, reducing wait times and improving customer satisfaction.

  2. Accurate Orders: By allowing customers to input their orders directly, kiosks minimize errors, ensuring that orders are correct and reducing the need for corrections.

  3. Labor Cost Savings: Kiosks reduce the dependency on front-line staff, allowing businesses to reallocate labor to other areas or reduce staffing costs.

  4. 24/7 Availability: Kiosks can operate around the clock, providing service even during off-hours or in locations with limited staffing.

  5. Customization and Upselling: Kiosks easily facilitate order customization and suggest additional items, potentially increasing average transaction values.

  6. Data Collection: Kiosks can collect valuable customer data, including preferences and purchasing behavior, which can be used for targeted marketing and improving services.

Benefits of Self-Ordering Kiosks:

  1. Enhanced Customer Experience: By offering a user-friendly and interactive interface, kiosks provide a modern and engaging experience that meets the expectations of today’s tech-savvy customers.

  2. Reduced Queue Times: Self-ordering kiosks help to disperse crowds and reduce long lines, leading to a more pleasant and efficient customer experience.

  3. Consistency in Service: Kiosks provide a consistent ordering experience, unaffected by human factors such as fatigue or miscommunication.

  4. Increased Revenue: Through upselling and cross-selling features, kiosks can boost sales by suggesting complementary items or premium options to customers.

  5. Flexibility in Operations: Kiosks can be easily updated with new menu items, promotions, or pricing, offering businesses flexibility in managing their offerings.

  6. Improved Order Management: With integrated payment and order management systems, kiosks streamline operations, allowing for smoother and faster order processing.



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Cost and ROI of self ordering kiosk

The cost of implementing self-ordering kiosks can vary significantly depending on factors such as customization, technology integration, and installation complexity. Typically, a single self-ordering kiosk ranges from $3,000 to $10,000, with more advanced models reaching higher price points. Additional costs may include software licensing, maintenance, and potential installation fees. Despite the upfront investment, the return on investment (ROI) can be substantial. Self-ordering kiosks can lead to labor cost savings by reducing the need for cashiers and order takers. They also enhance order accuracy, which minimizes waste and reduces costs associated with order corrections. Furthermore, kiosks often increase average order value through effective upselling and cross-selling, contributing to higher revenue. Over time, the combination of reduced operational costs and increased sales can result in a quick ROI, often within a year, making self-ordering kiosks a financially attractive investment for businesses aiming to improve efficiency and profitability.


Customization options of self ordering kiosk

  1. Branding and Design: Customize the kiosk’s exterior with your company’s logo, colors, and branding elements to create a cohesive and visually appealing look that aligns with your brand identity.

  2. Screen Size and Resolution: Choose from various screen sizes and resolutions to match the specific needs of your business, whether you require a compact display for smaller spaces or a large, high-resolution screen for enhanced visibility.

  3. Payment Integration: Customize the payment options available, including support for credit/debit cards, mobile payments, and even contactless solutions like Apple Pay or Google Wallet, catering to customer preferences.

  4. Software Interface: Tailor the user interface and software features to match your business requirements, including custom menus, language options, and specific functionalities like order tracking or loyalty program integration.

  5. Hardware Add-ons: Enhance the kiosk with additional hardware options such as barcode scanners, receipt printers, or cameras for added functionality, depending on the specific use case.

  6. Accessibility Features: Incorporate accessibility options such as adjustable screen heights, voice-guided navigation, and braille keypads to ensure the kiosk is usable by all customers, including those with disabilities.

  7. Security Enhancements: Customize security features, including secure payment processing modules, tamper-proof casings, and data encryption, to protect both the kiosk and customer information.


Self ordering kiosk installation and usage guide


Self-Ordering Kiosk Installation Guide

As a professional self-ordering kiosk manufacturer, we recommend following these detailed steps for proper installation:

1. Site Preparation:

  • Choose the Location: Select a high-traffic area that is easily accessible to customers. Ensure there is enough space around the kiosk for users to comfortably interact with it.

  • Power and Connectivity: Verify that the chosen location has the necessary electrical outlets and stable internet connectivity, either via Wi-Fi or Ethernet.

  • Flooring and Stability: Ensure the floor is level and can support the kiosk’s weight. For freestanding kiosks, additional anchoring may be required for stability.

2. Unboxing and Inspection:

  • Careful Unpacking: Unbox the kiosk carefully, ensuring not to damage any components. Lay out all parts, including screws, brackets, and any included tools.

  • Inspect Components: Check for any signs of damage or missing parts. If any issues are found, contact the manufacturer immediately before proceeding.

3. Assembly:

  • Follow the Manual: Assemble the kiosk according to the manufacturer’s instructions, starting with the base and working upwards.

  • Screen Installation: Attach the display screen securely, ensuring it is correctly aligned and connected to the power and control units.

  • Mounting (if applicable): For wall-mounted or countertop models, carefully secure the kiosk to the wall or counter using the provided brackets and screws.

4. Power and Network Setup:

  • Connect Power: Plug the kiosk into a power source. Ensure the power cable is properly secured and that the connection is stable.

  • Network Configuration: Connect the kiosk to your network. For Ethernet, plug in the cable; for Wi-Fi, follow the on-screen instructions to connect to the local network.

Software Setup:

  • Initial Boot-Up: Power on the kiosk and allow it to boot up. The software will typically guide you through initial setup steps.

  • Configure Settings: Customize the software settings, including language, interface design, and menu options. Ensure all payment systems are configured correctly.

  • Test Functionality: Run a full test to ensure all components, including the touchscreen, payment systems, and printers, are functioning correctly.

Final Adjustments and Calibration:

  • Screen Calibration: Adjust the touchscreen calibration if needed to ensure accurate response to user inputs.

  • Height and Angle Adjustments: For models with adjustable stands, set the screen height and angle for optimal user comfort.

  • Finalize Security: Secure all access panels with locks, and ensure that all physical and digital security measures are in place.

Go Live:


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Self-Ordering Kiosk Usage Guide

Here’s how customers and staff can effectively use a self-ordering kiosk:

1. Start the Order:

  • Touch the Screen: Customers begin by simply touching the screen to activate the interface. The home screen typically features language options and main menu categories.

  • Browse the Menu: Customers can scroll through the menu options, view images, and select their desired items. The intuitive interface allows for easy navigation through different categories.

2. Customizing Orders:

  • Select Modifiers: For each item, customers can choose modifiers such as size, toppings, or sides. The kiosk will guide them through each step, displaying options clearly.

  • Special Instructions: Customers can add special instructions if available, such as allergy notes or specific preparation requests.

3. Review and Modify Orders:

  • Order Summary: Before proceeding to payment, customers are presented with a summary of their order. They can review all selected items, quantities, and prices.

  • Edit or Remove Items: If necessary, customers can edit or remove items directly from the summary screen, ensuring accuracy before finalizing the order.

4. Payment Process:

  • Choose Payment Method: The kiosk will prompt customers to select their preferred payment method, such as credit/debit card, mobile payment, or cash (if applicable).

  • Follow On-Screen Instructions: For card payments, customers insert or tap their card. For mobile payments, they scan the appropriate QR code. Cash payments are guided through step-by-step, including bill insertion and change return.

5. Order Confirmation:

  • Receive Receipt: After payment, customers can choose to print a receipt, receive it via email, or opt out. The kiosk will then display an order number or provide a receipt with a number for order tracking.

  • Wait for Notification: Customers can then wait for their order to be prepared. Many kiosks are integrated with order tracking systems that notify customers when their order is ready.

6. Customer Assistance:

  • On-Screen Help: The kiosk typically offers an on-screen help option, providing guidance on how to navigate the interface and place an order.

  • Staff Support: In the event of an issue, staff should be trained to assist with common problems, such as payment errors or system glitches.

7. Maintenance and Troubleshooting:


Purchase advice of self ordering kiosk

  1. Define Your Needs: Clearly identify the specific needs of your business, including the types of products or services you offer, the volume of transactions, and the customer demographic. This will help you choose a kiosk that meets your operational requirements.

  2. Evaluate Software Compatibility: Ensure the kiosk’s software is compatible with your existing systems, such as POS, inventory management, and payment processing. Compatibility is crucial for seamless integration and efficient operations.

  3. Consider Customization Options: Look for kiosks that offer customization in design, branding, and functionality. Customizing the kiosk to reflect your brand and meet specific business needs can enhance customer engagement and satisfaction.

  4. Check Payment Flexibility: Verify that the kiosk supports multiple payment methods, including credit/debit cards, mobile payments, and cash. Offering diverse payment options can cater to a wider range of customers.

  5. Assess Durability and Quality: Invest in a kiosk built with durable materials and components, especially if it will be used in high-traffic or harsh environments. A well-built kiosk will have a longer lifespan and require less maintenance.

  6. Review Vendor Support: Choose a reputable vendor that offers reliable after-sale support, including installation assistance, software updates, and technical maintenance. Good support is essential for minimizing downtime and addressing any issues promptly.

  7. Analyze Total Cost of Ownership: Consider the full cost of ownership, including initial purchase price, installation, maintenance, and potential upgrades. Evaluate the ROI to ensure the investment aligns with your business’s long-term financial goals.

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Technology support and services of self ordering kiosk

Technology SupportAfter-Sales Services
Software UpdatesRegular updates to enhance functionality, security, and compatibility with evolving technologies.
Remote Diagnostics & SupportRemote access for troubleshooting, diagnostics, and resolving software or hardware issues without on-site visits.
24/7 Technical SupportRound-the-clock support via phone, email, or chat, offering immediate assistance for any technical problems.
Installation & SetupProfessional installation services, including site preparation, kiosk assembly, and initial configuration.
Training & DocumentationComprehensive training programs and detailed user manuals to help staff operate and maintain the kiosk effectively.
Customization & IntegrationTailored software and hardware solutions to meet specific business needs, ensuring smooth integration with existing systems.
Monitoring & AnalyticsReal-time monitoring and analytics to track kiosk performance, user interactions, and system health.


FAQS about self ordering kiosk


What is a self-ordering kiosk?

A self-ordering kiosk is an interactive touchscreen terminal that allows customers to browse a menu, customize orders, and complete transactions without the need for assistance from a cashier. These kiosks are commonly used in restaurants, cafes, and fast-food chains to streamline the ordering process.


How does a self-ordering kiosk benefit my business?

Self-ordering kiosks can reduce wait times, increase order accuracy, and improve customer satisfaction. They also allow for upselling opportunities through automated prompts, leading to higher average order values and increased sales.


What payment methods do self-ordering kiosks accept?

Self-ordering kiosks typically accept various payment methods, including credit and debit cards, mobile payments (e.g., Apple Pay, Google Wallet), and sometimes cash. The range of payment options can be customized based on the business’s needs.


Can the self-ordering kiosk menu be customized?

Yes, the menu displayed on a self-ordering kiosk can be fully customized to match your brand’s offerings. You can easily update the menu items, prices, and promotions through the kiosk’s backend management system.


What maintenance is required for a self-ordering kiosk?

Regular maintenance includes cleaning the touchscreen, updating software, checking the hardware components, and ensuring the payment systems are functioning correctly. Many kiosks come with remote monitoring and diagnostics to simplify maintenance.


Is it difficult to integrate a self-ordering kiosk with my existing POS system?

Most modern self-ordering kiosks are designed to integrate seamlessly with existing POS systems. This integration allows for smooth order processing, real-time inventory updates, and consolidated reporting, making it easier to manage both in-person and kiosk orders.


More faqs you can click self ordering kiosks faqs


A self-ordering kiosk is an interactive terminal that enables customers to place and customize orders independently. It helps streamline the ordering process by allowing users to browse menus, select items, and make payments without cashier assistance. This enhances customer satisfaction through reduced wait times and increased order accuracy. Key benefits include improved efficiency, higher average order values due to upselling opportunities, and reduced labor costs. Investing in self-ordering kiosks is often worthwhile, as they offer a quick return on investment through increased sales and operational savings. When purchasing, ensure the kiosk meets your business needs with customizable features, supports diverse payment methods, and integrates smoothly with your existing POS system. Look for a vendor that provides robust technical support and after-sales services to maximize your investment.

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